Help center
Frequently asked questions
Answers from the IT LOBBY policy and support team about warranty, repairs, orders and delivery.
Warranty
Do you offer official warranty on your products?
Yes. IT LOBBY provides official local warranty coverage on eligible products purchased through our showrooms or official channels.
What is the warranty period?
Mobiles and tablets include 18 months warranty with replacement within the first 7 days for manufacturing defects. TVs, scooters, monitors, vacuum robots, watches and earbuds include 12 months warranty.
When can a device become out of warranty?
Warranty is void in cases like water damage, physical or broken damage, repair outside IT LOBBY service centers, rooting, or unauthorized software modifications.
What should I bring for warranty service?
Please bring the device, the original purchase invoice, and full accessories if requested by the service team.
Is the invoice required for warranty claims?
Yes. The original purchase invoice may be required to verify warranty eligibility, especially for ECO products.
Repair & service centers
Do you repair devices that were not purchased from IT LOBBY?
No. Service centers currently provide repair and warranty support only for devices purchased through IT LOBBY.
Do you use original spare parts?
Yes. We provide official original spare parts through authorized service centers whenever available.
Do you offer out-of-warranty repair services?
Yes. Paid repair services are available after the warranty ends or in misuse cases.
How long does maintenance usually take?
Duration depends on the issue and parts availability. In many cases it takes around 2 to 5 working days after inspection.
Can I track my repair status?
Yes. You will receive a message when your repair is completed and ready for pickup.
Orders, payment & delivery
Can I order products online?
Yes. You can purchase products through our website or contact our team through social media platforms.
Do you deliver across Iraq?
Yes. We deliver to all Iraqi cities, usually within up to 7 working days after order confirmation, depending on product size and road accessibility.
Do you offer installment payment options?
Not yet. Installment plans are planned to be available soon.
Showrooms & contact
Which cities have IT LOBBY showrooms?
Our showrooms are currently in Erbil, Baghdad, Kirkuk and Sulaymaniyah.
What are your showroom working hours?
Most IT LOBBY showrooms operate daily from 10:00 AM to 11:00 PM.
How many service centers and showrooms does IT LOBBY have?
IT LOBBY operates 18 service centers across Iraq and currently has 7+ showrooms in multiple cities.
How can I contact IT LOBBY?
Hotline: 800 900 90. WhatsApp: +964 750 945 0664. Email: info@itlobby.co.
Business & wholesale
Do you offer business or wholesale partnerships?
Yes. IT LOBBY works with retailers, wholesalers and business partners across Iraq. Contact us and we will direct you to the right department.
Can IT Lobby help with a custom project?
Yes. The team can review your requirements, recommend a solution, plan implementation, and provide support after delivery.
Can’t find the answer you’re looking for?
Call our hotline 800 900 90, message us on WhatsApp or email info@itlobby.co.