This policy explains what personal information IT LOBBY collects when you use our website, the IT Lobby mobile app for iOS and Android, and our services, how we use and protect it, and the choices you have.
Who we are
IT LOBBY is the authorized Xiaomi and POCO distributor in Iraq. This policy covers our online store website and the IT Lobby app, which share the same customer account.
Information you give us
When you create an account we collect your full name, mobile number, password (stored only as a secure hash) and your country, governorate and district.
When you place an order we collect your delivery addresses, the products you order, the payment method you choose and any notes you add.
When you contact us, chat with us or apply for a job, we keep your messages and the details you send so we can answer you.
Location
The app asks for your location only when you tap "use my current location" while adding a delivery address. It is used to place the delivery pin on the map and is saved only as part of the address you choose. The app never collects your location in the background, and you can always place the pin by hand instead.
Payments
Card payments and FIB bank-app payments are processed by First Iraqi Bank (FIB) on its own secure pages. We never see or store your full card number or security code. If you choose to save a card, we keep only a token issued by FIB and the card's last digits so you can pay with it again.
Notifications and device information
If you allow notifications, we store a push token for your device, together with the platform, app version and a random installation ID, so we can send you order updates and, only if you opt in, offers. You can turn notifications off at any time in the app's notification settings or in your phone's settings.
How we use your information
To create and secure your account, verify your mobile number, process, deliver and support your orders, provide warranty and after-sales service, answer your requests, prevent fraud and abuse, and, only if you opt in, send you product news and offers.
What we do not do
We never sell your personal data. The app contains no advertising or third-party tracking tools, and we do not track you across other companies' apps or websites.
Sharing
We share data only with partners that help us serve you, and only as much as they need: delivery companies (your name, phone number and delivery address), First Iraqi Bank for payments, our messaging provider to deliver verification codes by WhatsApp or SMS, and Google Firebase to deliver push notifications. We may also disclose information when Iraqi law requires it.
How long we keep it
We keep your account information while your account is active. Order and invoice records are kept for as long as accounting, warranty and legal obligations require, including after an account is deleted.
Your choices and account deletion
You can review and update your delivery addresses and notification preferences in your account at any time.
You can permanently delete your account from the app (Profile, then Delete account) or on our website (My account, then Settings). Our account deletion page explains exactly what is removed and what is kept.
Security
All traffic between the app, the website and our servers is encrypted, every request the app sends is signed, and passwords are stored only as secure hashes.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
When we change this policy we update the date at the top of this page, and we tell you in the app or by message when a change is significant.
Contact
Questions about privacy or your data? Email info@itlobby.co or call our hotline 800 900 90.